FAQ

Track it anytime on our Track Order page with your order number and email. If tracking hasn't moved in 4+ days, contact us — we monitor shipments and we'll make it right.

Most US orders arrive in 2–5 business days after fulfillment. We process orders within 1–2 business days. Select items ship free with 2-day delivery — marked on the product page. International orders typically take 7–21 business days.

Your tracking link arrives by email the moment your order ships — usually within 1–2 business days of ordering. Allow up to 24 hours for the first carrier scan to appear.

Yes, to most countries — typically 7–21 business days. Duties or import taxes may be charged by your country on delivery and are the recipient's responsibility unless prepaid at checkout.

Yes — US orders over $50 ship free, and select items include free 2-day shipping (marked on the product page).

Yes — expedited options and rates appear at checkout based on your address.

If your order hasn't shipped — yes, fast. Contact us immediately with your order number and new address. Once shipped, we'll attempt a carrier redirect where possible.

If it hasn't shipped, yes — contact us ASAP and we'll cancel and refund in full, usually within the hour. If it's shipped, we'll pre-approve a return so you can send it straight back.

We take it from there. If tracking shows delivered but nothing arrived, check with neighbors and your mailroom, then give it 48 hours. Still missing? Free replacement or full refund — your choice. You never have to fight the carrier.

Short gaps (1–3 days) are common between carrier hubs. No movement for 4+ days? We're likely already watching it — contact us anytime for an instant status check.

Primarily USPS, UPS, and FedEx depending on item and destination — your tracking email shows the carrier.

Yes, via USPS. APO/FPO allow extra transit time (typically 2–4 weeks). Some large items require a street address — checkout flags this automatically.

Yes — transit runs a few days longer than the mainland; any surcharge appears at checkout.

Standard orders, no. High-value orders (over $200) may require a signature for your protection.

We'll contact you when it arrives back. We reship free once (address confirmed first) or refund the product price.

30 days from delivery for a refund or exchange. Items must be unused (unworn with tags for apparel). Clearance and limited-drop items are final sale (marked at purchase). Full details on our Returns page.

Contact us with your order number and email — you'll get a prepaid label and instructions right away. Details on the Returns page.

Absolutely — exchanges are free, and size swaps on apparel are free both ways. Your replacement is reserved as soon as your exchange is approved.

We issue refunds within 3–5 business days of your return's first carrier scan. Your bank then posts it within 5–10 business days (usually faster).

So sorry — we'll fix it same-day. Send a photo of the item and packaging, and we'll ship a free replacement or refund you in full, your choice. No return shipping required.

Our mistake, our fix: contact us with a photo of the packing slip. Your correct item ships immediately — no waiting for the mix-up to come back first.

Store-credit returns ship free. Card refunds use our prepaid label with a flat $5.99 deducted. Exchanges, damaged, wrong, or defective items: always free.

Clearance items, gift cards, and limited drops marked "Final Sale." Damaged or defective final-sale items are still always covered.

Yes — with the order number (or the giver's name/email), we'll issue store credit to you. The giver never knows.

Yes — issued as a digital gift card that never expires. Choosing credit also makes your return shipping free.

Contact us anyway — within about two weeks past the window we can usually offer store credit.

Best sellers, yes. Limited Premier Brand drops usually don't — that's what makes them limited. Tap "Notify Me" on any sold-out product for an instant restock alert.

Pre-order products show their expected ship date on the product page and in your confirmation. You're charged at purchase, your unit is reserved, and we email updates until it ships. If the date slips, you get an immediate email with a no-penalty cancel option.

Yes. TikTok Supply items are vetted before listing; Premier Brand goods are produced to our own spec. Anything that fails your standards falls under our 30-day guarantee.

Every apparel page has a size chart with garment measurements. Between sizes? Size up for a relaxed fit — and size exchanges are free.

Care instructions are on each product page and tag. General rule: cold wash, air dry, no bleach. Hats: spot-clean only.

Almost never — limited means limited. Join the email list for first notice of new drops.

All products carry our 30-day guarantee. Some electronics include a manufacturer's warranty noted on the product page — we'll help you use it if anything fails later.

Within 7 days of purchase, contact us and we'll refund the difference as a one-time courtesy. Fair's fair.

All major credit/debit cards, Shop Pay, Apple Pay, Google Pay, and PayPal. Buy-now-pay-later options appear at checkout on eligible orders. Checkout is SSL-encrypted end to end.

No — guest checkout is fully supported. An account just makes tracking and returns easier.

One code per order — the cart applies whichever eligible code saves you more.

Check expiry, minimum spend, and exclusions (clearance/limited drops usually are). Still stuck? Contact us — if the code should work, we'll honor it.

Where required by law, calculated automatically at checkout.

Yes — digital gift cards are delivered by email instantly and never expire.

Yes — checkout is SSL-encrypted, we never sell personal data, and payments are processed by Shopify's PCI-compliant systems. We never see your card number.

Enter your ZIP codes in the quote request — if we can't serve you, we'll say so immediately rather than waste your time.

Send us your addresses, date, home size, and any special items. You'll get an acknowledgment within 5 minutes and a written quote within 24 hours, honored for 14 days.

Yes — basic liability coverage is included on every job, with optional upgraded coverage detailed in your quote.

Packing labor, materials supply, custom/branded packaging, and recurring fulfillment prep for businesses — one-time or ongoing.

Free cancellation or rescheduling up to 48 hours before your booking; inside 48 hours, your deposit applies to a future booking within 90 days.

Yes — email us with your business name, resale certificate, sales channel, and estimated monthly volume. We review applications within 2 business days.

Our affiliate program is open to everyone — earn commission on every sale through your link. Standout creators get upgraded to gifted collabs and custom codes. Contact us to apply.

We're online-only, which keeps prices sharp. Pop-ups get announced on our socials and email list.

Please do — reply to any of our emails or DM us on TikTok. Half our best finds started as customer suggestions.

Live chat on any page (instant, 24/7) or support@premiersupply.co. First response within 5 minutes, any hour, any day.