FAQ

Questions, answered straight.

Orders & Shipping

How long does shipping take?
Most orders ship within 1–3 business days and arrive in 6–10. Every product page shows its real delivery window before you pay — no surprises at checkout, no surprises after.

Do you offer free shipping?
Yes — free standard shipping on orders over $75. Under that, the exact rate shows at checkout.

Can I track my order?
Always. You'll get a tracking link by email the moment your order ships, and you can check status anytime on our Track Order page.

I need it by a specific date. Can you help?
Email support@premiersupply.co with your date and we'll tell you exactly what can arrive in time. Items marked Fast Ship leave from a US warehouse with our fastest transit times.

The Worth-It Guarantee

What is it, exactly?
60 days. If it wasn't worth it, it's free to say so. Reply to any email from us and we make it right — refund, replacement, or store credit, your call. No return forms, no restocking fees, no interrogation.

What if it arrives damaged?
Send us a photo and a replacement ships immediately. We don't make you return broken things or prove your case in triplicate.

Products

Why should I buy this here instead of the big marketplaces?
Because we've already done the part you hate. Every product in the Supply was sample-tested by us — most of what we try never makes the site. You're not gambling on listing #14,000; you're buying the one that won.

Are your products really tested?
Yes — in real garages, on real courses, over real fires. We publish what fails, too. No junk survives.

Do products come gift-ready?
Most gift items arrive in presentation-grade packaging (it's noted on the product page).

Anything else?

Email us at support@premiersupply.co — a real person answers within 4 business hours, usually faster.