Refund policy

The 60-Day Worth-It Guarantee

If you're not glad you bought it within 60 days of delivery, email us at support@premiersupply.co with your order number. You choose the remedy: refund, replacement, or store credit. No return forms, no restocking fees.

How it works

1. Email support@premiersupply.co with your order number and one line about what happened.
2. We reply within 4 business hours with your options. Most cases are resolved in a single reply.
3. If a return ship-back is needed, we send a prepaid label. Damaged or defective items never need to be shipped back — a photo is plenty.

Details

• Refunds are issued to the original payment method within 5–10 business days of approval.
• Gift recipients can use this guarantee too — no receipt required; we can look up the order.
• Bundles can be returned whole, or we'll swap the single piece that missed.
• Items used normally are still covered — the guarantee is about whether the product was worth it, not whether the tag is attached.

Questions? Email support@premiersupply.co. Support hours: Monday–Friday, 8am–6pm MST.