Returns — The Worth-It Guarantee
60 days. If it wasn't worth it, it's free to say so.
Most return policies are written by lawyers to make you give up. Ours is one paragraph, and it's written to be used.
The whole policy
If you're not glad you bought it within 60 days, email us. You choose: refund, replacement, or store credit. No return forms. No restocking fees. No "was the tag attached" interrogation. Used it on a muddy Saturday? Doesn't matter — that's what it was for. If it wasn't worth it, we make it right.
How it works
- Email support@premiersupply.co with your order number and one line about what happened.
- We reply within 4 business hours with your options. Most cases are resolved in that single reply.
- If a return ship-back is needed, we send a prepaid label. Damaged or defective items never need to be shipped back — a photo is plenty.
The fine print (all of it)
- Gift recipient? You can use the guarantee too — no receipt required, we can look it up.
- Bundles can be returned whole or we'll swap the one piece that missed.
- E-gift cards are the one thing we can't refund — they're already money.
Why so generous? Because we tested everything before selling it, so almost nobody needs this page. Being easy about the rare miss is cheaper than being annoying about it — and you'll remember which one we chose.