Track Your Order

Where's my gear?

Good question. Here's every way to answer it, fastest first:

1. Your shipping email. The moment your order ships, we email a live tracking link. Search your inbox for "Premier Supply" — it's there (check promotions/spam once; some inboxes file us wrong the first time).
2. Your account. If you checked out with Shop Pay or created an account, your order history shows live status under Account.
3. Ask us. Email support@premiersupply.co with your order number and we'll reply with the current location and an honest ETA within 4 business hours.

Tracking hasn't moved in a few days?

Normal for 2–3 days mid-transit — carriers scan less than they ship. If it's been 4+ days with no movement, email us. If a package is genuinely lost, we don't make you wait out a carrier investigation: we ship a replacement and deal with the carrier ourselves.

The Premier standard: you should never have to wonder where your order is. If you're wondering, that's our miss — tell us.